Refund & cancellation policy

Last updated: 1 November 2026

This policy covers every package and upgrade sold on PieWing by PieWing.

1. All sales are final

Our packages are ebooks that open in your account the moment your payment goes through. Because you get the content straight away, a completed purchase cannot be cancelled and is not refunded, except in the cases in section 3. Please check what a package includes before you buy. Every package page lists what's inside its ebook.

2. Cancelling before you pay

Until your payment is complete, you can simply leave the payment page. Nothing is charged. If you made an account during signup, it stays locked and you can finish paying later by logging in.

3. When we do refund

• You were charged more than once for the same order. We refund the extra payment.
• You were charged, but the package never opened in your account and we cannot fix it.
• Someone made a payment from your account without your permission, and you tell us within 7 days.
• The price was shown wrongly because of an obvious mistake, and we cancel the order.
• The law requires a refund.

4. How to ask for a refund

Write to us through the Contact page or at support@piewing.com. Include the email address on your account, the order number (it is on your receipt), the date, the amount and, if you have it, the payment or UPI reference. We reply within 48 hours.

An approved refund goes back to the payment method you used, within 5–7 working days of approval. Your bank may take a few more days to show it.

5. Failed or stuck payments

If money left your account but the payment failed, your bank or UPI app returns it by itself, usually within 5–7 working days. You don't need to ask. If it hasn't come back after that, contact us with the transaction details and we will check it with Dodo Payments.

6. Chargebacks

If you think a charge is wrong, please contact us first. We can usually fix it faster than a bank dispute. If you dispute a valid payment with your bank, we may pause your account until the dispute is settled. A successful chargeback is treated like a refund (section 7).

7. What a refund can change

If we refund a purchase, or a payment is charged back, we may:

• remove the ebook from that order from your account;
• pause your membership, if it was the package you joined with;
• cancel the commissions paid to other members on that order, even if they were already withdrawn (see the terms, section 10).

Returning an extra payment from a double charge changes nothing in your account.

8. Complaints

You can also write to us through the Contact page or at support@piewing.com. We acknowledge every complaint within 48 hours and resolve it within one month.